Help Center

Frequently Asked Questions

-All online orders are for pickup at the Toano Open Air Market on Saturdays, 9AM-NOON, in Toano, Virginia.

-We tend to sell-out on most of the cookie flavors (especially the "Burnt" & Salted Chocolate Chunk), so this will guarantee your cookie box is filled with your exact preference.

-You will receive a confirmation email and your cookie box will be under the name of the transaction at pick-up.

-Updated cookie menus hit the website by NOON every Monday.

 

Everything! WOO-HOO. 

  • We are committed to using only certified vegan ingredients.
  •  Egg-free
  •  Dairy-free
  •  Unrefined sugar not processed with bone char
  •  Non-dairy chocolate chips
  •  Palm-oil free (The palm oil industry directly threatens 193 of the world's critically  endangered and vulnerable animal species, including the Sumatran and the Bornean orangutan (source: International Union for Conservation of Nature)

 

 

  • We have gluten-free friendly options! However, we are not a fully gluten-free bakery. Cross-contamination with our gluten products may be present. 
  • Our cookies are not appropriate for those with severe to mild gluten allergies at this time.
  • Check back in the future- that may change!

 

 

  • Here at Burnt Craft Cookies we're focused on creating the most indulgent products possible with plant-based ingredients. This includes our use of almond butter and organic cold-pressed coconut oil for the delicious "brown butter" flavor we all love in traditional cookies.
  • Our almond butter manufacturer IS processed in a facility that also processes peanuts, cashews, brazil nuts, filberts, academia nuts, coconut, and pistachios. We also have peanut butter base cookies in our menu rotation and cross-contamination may be present.
  • Our cookies are not appropriate for those with nut allergies at this time.

YES!

  • Since we take pride in sourcing premium, whole foods in our products, there is no need to add natural or artificial flavorings!
  • No added fillers or preservatives
  • Unrefined sugar
  • NON-GMO
  • Soy-free